Description

Thanks to the support of the City of Delta, this training is available free of charge for all small and medium Delta businesses. 

SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing an exceptional customer experience. This course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.

• Basic customer service, communication and teamwork skills – some of the key skills highly sought after by employers
• Relationships between service quality, customer experience and business objectives
• The importance of front-line employees in service sector businesses
• Expectations from the point of view of customers, employers and employees
• Communication etiquette and best practices
• Service recovery techniques
• Metrics used to assess customer experience and service quality

This course will be delivered via live online instruction with a variety of video, short lectures, activities, and discussions. Participants will walk away with a certificate of completion and a sense of confidence, knowing they have the tools to represent your company well.

Delivered virtually via Zoom, this training will take place over two half-days:
Thursday, August 19 - 9am to 12pm and Friday, August 20 - 9am to 12pm
Attendance both days and achieving 70% on the final exam are required to obtain a certificate of completion.

To receive this training free of charge, your business or organization must hold a Delta business license. Businesses and organizations may enroll multiple participants in this course.